No matter the size or type of your business, you'll always receive high-quality, on-demand support from CenturyLink. But if you need additional guidance for your Co-Location, Managed Hosting or Cloud services beyond traditional support, CenturyLink's Service Management team can help. Service Management takes support to the next level by adding a named team of business and technology experts to your account who act as an extension of your internal IT to proactively and strategically plan, monitor, evaluate and evolve your IT and infrastructure most effectively.
For clients that require continuous hands-on assistance with business, hardware, software, scale, security, network or growth requirements, Service Management brings a level of governance and consistency to your account that is unparalleled.
Service Management team members hail from all aspects of technology and are custom-selected to work on your account based on their industry and application expertise. Team members average between six and 10 years working in the industry and many of them have advanced degrees and certifications such as CCNA, CCDP, or MCSE. Nearly all customer-facing Service Management team members are ITIL certified, from foundational to masters level; 80 per cent of them hold a PMP Certification and one third are CISSP (Certified Information Systems Security Professional) or Security+ certified.
Our Service Management solutions are: