Infrastructure and Application Management


Ongoing Expertise from a Hands-on Management Partner 

Offload your day-to-day management to mitigate risks while improving service levels.

Free up IT time to focus on strategic business initiatives with CenturyLink infrastructure and application management services. With our capabilities at your disposal, you can offload everything associated with the delivery of business applications and their underlying infrastructure to a trusted partner. This includes servers, operating systems, network devices, storage, firewalls, and desktops. All of these services support any device, at any location-without limitations for brand, device type or geography. Plus, CenturyLink can support hybrid deployments and offer 24x7 service for in-time-zone support.


Whether you need to fill gaps in skill sets, supplement in-house resources or simply don’t know where to start, CenturyLink’s got you covered.


Infrastructure and Application Management

Leverage proven techniques to reduce costs by up to 25% and improve customer service levels.

CenturyLink Infrastructure and Application Management enables you to:

Improve stability, control and transparency
24x7 proactive monitoring and event correlation for problem resolution identifies issues requiring attention. Timely measurement, tracking and reporting of performance yields real-time control and analysis of historical trends. We offer excellence in service delivery with tactical and strategic governance-based on ITIL-going beyond the SLAs. This can include weekly, daily and quarterly meetings; comprehensive reports; and customer satisfaction surveys.

  • 24x7 proactive monitoring
  • ITIL-based operations leveraging global resources and leading services technology

Improve service levels and user experience
Leverage best practices with a single help desk, including process-based approaches to problem-solving and escalation, to ensure adherence to pre-define SLAs. Automation improves system availability and offshore delivery methods streamline infrastructure and application operations.

  • Single help desk for infrastructure and application management
  • Pre-defined SLAs versus best-effort support
  • Comprehensive Shift Left Methodology to improve service levels
  • Proven best practices, built from thousands of client and internal engagements
  • Enterprise tools

Manage cost and budget pressures
Leverage tools and expertise to automate management processes that can greatly reduce manual effort, improve efficiency and capacity planning in order to reduce costs, without negatively impacting service levels.

  • Methods, tools and skills developed over decades to deliver projects on-budget and on-time
  • Comprehensive Shift Left methodology to reduce year-over-year costs
  • Economies of scale to grow infrastructure and management operations as business needs require
  • Predictable and flexible cost models, tailored to your business needs

Bridge resource and skill gaps
CenturyLink expert resources have practical, hands-on experience implementing focused infrastructure and application management capabilities for the latest technologies-all of which can be leveraged in any data centre across the globe.

  • Skilled global and partner resources across the latest technologies
  • Global reach of over 4500 specialists and architects, and a 6-language help desk
  • Hands-on IT experience with 1000s of certifications
  • ITIL certified


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Visibility and Control for Your Infrastructure and Application Environments 

CenturyLink offers comprehensive management and support resources for any infrastructure technology across the globe.

Take advantage of the following services-on-premise, in a CenturyLink data centre or in a 3rd-party data centre-as staff augmentation, partial, or full outsource:

Enterprise Management
ITIL-based governance offers management for events, incidents (including critical), changes, problems, performance, availability and capacity.

End-User Computing
Single 24x7 service desk and desk-side support, with multi-language capability. Supports desktops, laptops and mobile platforms.

Remote Infrastructure Management
Includes remote management for servers, storage, network, security and disaster recovery.

Application Management
Includes management for infrastructure applications, Commercial-off-the-Shelf (COTS) and custom applications.


  • 24/7 proactive monitoring
  • ITIL-based operations leveraging global resources and leading services technology
  • Event correlation for problem resolution
  • Real-time control and analysis of historical trends
  • Single help desk for infrastructure and application management
  • 6-language help desk
  • Pre-defined SLAs versus best-effort support
  • Comprehensive Shift Left methodology
  • Proven best practices, built from thousands of client and internal engagements
  • Enterprise tools
  • ITIL certifications

Capabilities and Deliverables

Enterprise Management

  • Event Management
  • Incident Management
  • Critical Incidents
  • Change Management
  • Problem Management
  • Performance Management
  • Availability Management
  • Capacity Management

End-User Computing

  • 24x7 Service Desk
  • Deskside Support
  • Multi-language Support
  • Application Help Desk
  • Desktop, Laptop, Mobile Platforms

Remote Infrastructure Management

  • Storage
  • Network 
  • Security
  • Disaster Recovery

Application Management

  • Infrastructure Applications
  • Commercial-off-the-Shelf (COTS) 
  • Custom


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